Client Care Manager - Home care

HomeWell Care Services IL281 • Glenview, IL

3d • $50,000 - $60,000 • Hybrid

About The Position

HomeWell Care Services, a rapidly growing, locally owned home care agency based in Glenview, Illinois, is seeking a personable and motivated professional to grow into care management. The Client Care Manager guides families, develops personalized care, and works directly with company leadership. The agency serves Arlington Heights, Northbrook, Evanston, and surrounding communities, with an approach centered on thoughtful caregiver matching, ongoing client relationships, and programs that support independence, safety, and meaningful engagement.

The role combines client visits, care coordination, and administrative work. The manager connects with prospective clients, conducts phone conversations and in-home assessments, explains services and pricing, and helps families make decisions about starting care. They create and maintain care plans and caregiver instructions in WellSky, prepare agreements and paperwork, coordinate caregiver matching, and visit clients regularly—generally monthly—to review care, gather feedback, coach caregivers, and respond to changing needs. The manager also shares on-call responsibilities and may occasionally provide caregiver coverage. Evening and weekend work may be required as needs arise. Flexible work-from-home options are available.

The position is full-time and based in Glenview, Illinois, with client visits throughout the service area. Compensation is an annual base of $50,000 to $60,000, depending on experience and qualifications, with potential performance-based bonuses. A preferred start is ASAP or November 1.

Requirements

• At least two years of relevant experience in home care, a healthcare facility, or a related setting, including assistance with activities of daily living.
• Strong relationship-building, communication, and writing skills.
• Comfort discussing service options and costs and helping families make decisions.
• Organization, sound judgment, and confidence using email, electronic forms, and care documentation software.
• Reliable transportation, a valid driver’s license, current auto insurance, and availability to visit clients throughout the service area.
• Ability to meet applicable background-screening and employment requirements.
• Availability for evening and weekend work as needed, including assessments and shared on-call coverage.

Nice To Haves

• Registered Nurse (RN) credentials are preferred but not required.
• Experience as a CNA, lead caregiver, mentor, or care coordinator is especially relevant.
• WellSky experience is helpful.

Responsibilities

• Connect with prospective clients by phone and through in-home assessments; build trust, understand needs, and recommend appropriate support.
• Explain the agency’s services, value, and pricing, answer questions, address concerns, and guide families toward starting care.
• Develop care plans and clear caregiver instructions, maintain them in WellSky, and update them as clients’ needs change.
• Prepare and explain agreements and required paperwork, obtain signatures before care begins, and partner with the Caregiver Liaison to match clients with appropriate caregivers.
• Visit clients regularly, generally monthly, to gather feedback, review care, coach caregivers, and respond to changing needs.
• Share on-call responsibilities as a primary contact for urgent matters from time to time.
• Occasionally provide caregiver coverage.
• Coordinate client visits, care management, and administrative work.

Benefits

• 401(k)
• Potential performance-based bonuses, depending on qualifications and the agreed compensation package.
• Paid leave.
• Potential financial support toward individual health coverage, with details discussed during interviews as part of the compensation package.
• Training and professional development through HomeWell resources and practical experience.
• Meaningful responsibility and growth opportunities working directly with company leaders.
• Flexible work-from-home options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed