Client Care Manager - Home care

HomeWell Care Services IL281 • Glenview, IL

2d • Hybrid

About The Position

HomeWell Care Services, a rapidly growing, locally owned home care agency based in Glenview, Illinois, is seeking a personable, motivated professional to guide families and develop personalized care. The role works directly with company leadership and serves clients in Glenview, Arlington Heights, Northbrook, Evanston, and surrounding communities. The agency emphasizes thoughtful caregiver matching, ongoing client relationships, and programs that support independence, safety, and meaningful engagement.

The Client Care Manager connects with prospective clients, conducts phone conversations and in-home assessments, explains services and pricing, and helps families decide whether to begin care. The role creates and updates care plans and caregiver instructions in WellSky, prepares agreements and paperwork, and partners with the Caregiver Liaison to match clients with caregivers. The manager stays involved through generally monthly client visits to gather feedback, review care, coach caregivers, and respond to changing needs. The position also shares on-call responsibilities and may occasionally provide caregiver coverage.

This is a full-time role combining client visits, care coordination, and administrative work. Evening and weekend work may be required as needs arise, including assessments and shared on-call coverage. Flexible work-from-home options are available, alongside travel to clients throughout the service area. The preferred start is ASAP or November 1.

Requirements

• At least two years of relevant experience in home care, a healthcare facility, or a related setting, including assistance with daily living.
• Strong relationship-building, communication, and writing skills.
• Comfort discussing service options and costs and helping families make decisions.
• Organization, sound judgment, and confidence using email, electronic forms, and care documentation software.
• Reliable transportation, a valid driver’s license, current auto insurance, and availability to visit clients throughout the service area.
• Ability to meet applicable background screening and employment requirements.

Nice To Haves

• Registered Nurse (RN) credentials.
• WellSky experience.
• Experience as a CNA, lead caregiver, mentor, or care coordinator.

Responsibilities

• Connect with prospective clients through phone conversations and in-home assessments; build trust, understand needs, and recommend appropriate support.
• Explain the agency’s services, value, and pricing, answer questions, address concerns, and guide families toward starting care.
• Develop clear care plans and caregiver instructions, maintain them in WellSky, and update them as clients’ needs change.
• Prepare and explain agreements and required paperwork, secure signatures before care begins, and coordinate with the Caregiver Liaison to match clients with appropriate caregivers.
• Visit clients regularly, generally monthly, to gather feedback, review care, coach caregivers, and respond to changing needs.
• Share on-call responsibilities as the primary contact for urgent matters from time to time.
• Occasionally provide caregiver coverage.

Benefits

• 401(k).
• Performance-based bonus potential.
• Competitive annual base compensation of $50,000 to $60,000, depending on experience and qualifications.
• Flexible schedule and flexible work-from-home options.
• Paid leave.
• Potential financial support toward individual health coverage, with details discussed during interviews.
• Training and professional development through HomeWell resources and practical experience.
• Meaningful responsibility and growth opportunities working directly with company leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed