Client Manager Home Care

AccentCare, Inc. • Wichita Falls, TX

9h • Onsite

About The Position

AccentCare is hiring a full-time Client Manager for Personal Care Services in Wichita Falls. This office-based role is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with an annual salary of $45,000 to $48,000; offers are based on experience. The Client Manager oversees client intake and assessment, caregiver staffing and performance, and the delivery of home care services according to client needs and company standards. The role also maintains client records and coordinates service requests and caregiver schedules, while building relationships with referral sources in partnership with the sales team.

Requirements

• High school diploma or GED.
• At least 60 hours of college coursework.
• At least 2 years of supervisory experience in a healthcare facility, agency, or community-based setting. Alternatively, 1 year of leadership experience plus 30 hours of college credit may substitute.
• Strong communication, organizational, and problem-solving skills.
• Valid driver’s license, reliable transportation, and auto insurance.

Nice To Haves

• Home care, caregiving, or staffing experience.
• Bilingual skills.

Responsibilities

• Receive and conduct client intake and assessments, and make periodic visits to clients’ locations.
• Manage caregivers, including interviewing, hiring, orienting, training, conducting performance evaluations, and coaching.
• Supervise client services to ensure client needs are met and plans of care are followed according to company standards.
• Maintain client information in the VividCare system, including entering client information and tracking insurance and contract authorizations.
• Coordinate home care service requests and the start of care by gathering case information, checking caregiver availability, and scheduling initial caregivers based on case requirements and availability.
• Develop and maintain relationships with current referral sources in partnership with the sales team.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to the Calm meditation, sleep, and relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED