Home Care Client Manager

Family First•Renton, WA

2d•$33 - $35•Onsite

About The Position

Family First At Home, a licensed home care agency serving Washington State, provides caregiving, care management, counseling, and advocacy services to older adults and others who need support. The Home Care Client Manager is part of the care delivery team and oversees client care to help ensure each client receives personalized, high-quality service. The role involves maintaining communication with clients, families, and referral partners, coordinating care needs, and providing compassionate service. The position is based in the Renton/Greater Seattle area, with in-office work and local travel.

Requirements

At least 2 years of experience in healthcare care coordination, client management, or a related role using transferable skills.
Valid driver's license and vehicle insurance, with a clean DMV record.

Nice To Haves

Current CNA or HCA certification.
Proficiency in healthcare management software.

Responsibilities

Conduct in-home or virtual assessments to identify client care needs.
Ensure client care needs are met by coordinating with the Caregiver Success Manager.
Regularly communicate with clients, referral partners, and family members.
Maintain accurate documentation of client services, progress, and care plan changes.
Ensure compliance with relevant regulations and internal policies.
Occasionally participate in community outreach with current and potential referral partners.
Travel within the Renton/Greater Seattle area as needed or assigned.
Occasionally provide in-home client support when covering for caregivers who call off.
Participate in the regularly scheduled on-call rotation for off-hours staffing needs, approximately one night per week.