Client Service Coordinator

Pero Family Farms Careers•Delray Beach, FL

13d•Onsite

About The Position

The Client Services Coordinator supports the Client Services team while learning the organization’s products, services, and processes. The role is responsible for data entry and coordinating communication throughout the order lifecycle, from placement and shipment through troubleshooting and invoicing. It involves working with clients and diverse internal departments, monitoring operational activities and order processing, and learning the appropriate channels for communicating sales-team needs. The position is based onsite in Delray Beach, Florida, and is full-time and exempt. Most work takes place in a standard office environment, with frequent access to refrigerated cooler areas and controlled production environments. The role requires compliance with GMP, PPE, sanitation, and food-safety protocols. It also involves occasional light lifting and handling product cases when packing samples.

Requirements

Bachelor’s degree in business administration, supply chain management, or a related field.
At least 3 years of experience in client services, customer relations, or account management; food manufacturing experience is preferred.
Strong written and verbal communication and interpersonal skills, including the ability to build rapport and collaborate with internal and external teams.
Excellent organizational and multitasking abilities, with attention to detail in a fast-paced environment.
Proficiency with project management tools, CRM software, and Microsoft Office.
Ability to access refrigerated cooler areas and work in cold temperatures to preview product and pack samples.
Ability to comply with GMP requirements, use required PPE, and follow sanitation and food-safety protocols in controlled production environments.
Ability to sit for extended periods while using a computer and phone.
Ability to perform light lifting, usually under 20 pounds, and handle cases of raw product weighing 10–40 pounds or more when packing samples.

Nice To Haves

Experience in the food manufacturing industry.

Responsibilities

Receive and process client orders accurately and efficiently.
Coordinate with internal teams to ensure timely order delivery.
Address order-related issues, including delays and quality concerns.
Maintain accurate records of client interactions, service requests, and resolutions in designated software systems.
Support the team in responding promptly to client requests with accurate information and effective resolution of concerns.
Review reports and analyze data to track client satisfaction and service metrics and identify areas for improvement.
Communicate trends and forecasting insights to managers to support strategic decisions and alignment with client needs.
Collaborate with sales, operations, finance, and other teams to coordinate resources, schedule appointments, and resolve service issues.
Help the Client Services team build and maintain client relationships by understanding client requirements and preferences.
Work frequently with Client Service Assistant Managers, Client Service Managers, the Regional Sales team, and other internal departments.
Identify potential issues affecting client satisfaction and implement corrective actions to prevent recurring problems and improve client experience.
Assist and train other support-service staff and sales representatives to ensure sales processes are complete and customer needs are met.
Proactively answer phones and emails.
Assist with trouble reports and placement of rejected products.
Act as a liaison to Directors, Managers, and Coordinators during company trips, client visits, and meetings.
Complete additional tasks and projects as assigned.
Access coolers to preview products and pack samples as needed.