Client Services Associate

RH Restoration Hardware • Red Bank, NJ

6d • $26 - $30

About The Position

Client Services Associates play an integral role in providing luxury service and assessing the needs of RH clients. The role is suited to an innovator with personal style, a polished appearance, refined taste, and a discerning eye for luxury. Associates welcome and assist clients, connect them with the right colleagues, and provide support in the Gallery, by phone, and by email. They help resolve client concerns, develop knowledge of RH products and offerings, and create an elevated service experience in every interaction.

Requirements

• Ability to recognize and respond to multiple priorities.
• Strong organizational and time-management skills.
• Strong verbal and written communication skills.
• Commitment to quality and attention to detail at all levels.
• People- and relationship-driven approach.
• Proficiency with Mac Operating System, iOS devices, Microsoft Office, and Google Applications.

Nice To Haves

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting.

Responsibilities

• Live RH’s vision, values, and beliefs every day.
• Greet and welcome RH clients and assist with questions or concerns.
• Connect clients with the right Associates based on their purchase needs.
• Assist and communicate with clients in the Gallery, over the phone, and through email.
• Provide elevated client-services support to Gallery Partners to resolve client concerns.
• Become well-versed in RH products and offerings.
• Create a luxury service experience in every interaction.
• Exhibit a broad understanding of the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed