Client Services Associate

BAYADA Home Health Care•Dartmouth, MA

10d•Onsite

About The Position

BAYADA Home Health Care is seeking a motivated, organized, and customer-focused Associate to join its Medicare-certified Home Health Visits Office in Dartmouth, Massachusetts. The role supports office operations, connects clients with needed care, and assists the clinical team. The Associate helps ensure timely communication, accurate documentation, and a compassionate experience for clients and their families. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The advertised base salary is $50,000–$52,000 per year, depending on qualifications, with an opportunity to earn up to $1,000 per quarter based on performance metrics. The role is part of a small, close-knit local office, with opportunities to develop skills and grow professionally.

Requirements

Strong computer skills.
Excellent communication, customer service, and interpersonal skills.
Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
Demonstrated ability to take on increasing responsibility and achieve goals.
A desire to learn, develop new skills, and advance professionally.
Proactive, dependable, detail-oriented approach and a commitment to excellent customer service.

Nice To Haves

Previous medical office or home health care experience is preferred.
Familiarity with Medicare and OASIS is a plus.
Ability to serve as a responsive communicator and collaborative team player, with pride in helping clients receive care.

Responsibilities

Review, accept, decline, and accurately enter incoming referrals into the system.
Monitor referrals arriving through fax and online platforms and respond promptly to time-sensitive opportunities.
Make courtesy welcome calls to clients scheduled to begin care the following day.
Answer incoming calls professionally, provide friendly customer service, and direct questions and requests to the appropriate team members.
Send end-of-day start-of-care emails to the care team, including payer and insurance information needed to support the consent process.
Occasionally contact clients to address insurance-related questions or obtain information needed to support their services.
Assist with filing and maintaining employee personnel charts.
Collaborate with office staff and clinical team members to support timely communication, attention to detail, and a positive client and family experience.