Client Services Associate

Restoration Hardware • Raleigh, NC

5d

About The Position

Client Services Associates play an integral role in providing luxury service and assessing the needs of RH clients. This role is suited to an innovator with personal style, a polished appearance, refined taste, and a discerning eye for luxury. Associates support clients in the Gallery, by phone, and by email, connect them with the appropriate Associates, and help resolve client concerns. They develop knowledge of RH products and offerings and create a luxury service experience in every interaction.

Requirements

• Ability to recognize and respond to multiple priorities.
• Strong organizational and time-management skills.
• Strong verbal and written communication skills.
• Commitment to quality and attention to detail at all levels.
• People- and relationship-driven approach.
• Proficiency with Mac Operating System, iOS devices, Microsoft Office, and Google Applications.
• Ability to lift and mobilize small to medium items up to 30 lbs. using appropriate equipment and techniques.
• Ability to maneuver effectively around the Gallery floor, stock room, and office.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Nice To Haves

• Customer-service experience within a design firm, high-end furniture showroom, or luxury retail setting.

Responsibilities

• Live RH’s vision, values, and beliefs every day.
• Greet and welcome RH clients and assist with questions or concerns.
• Connect clients with the appropriate Associates based on their purchase needs.
• Assist and communicate with clients in the Gallery, over the phone, and through email.
• Provide elevated client-services support to Gallery Partners to resolve client concerns.
• Become well-versed in RH products and offerings.
• Create a luxury service experience in every interaction.
• Exhibit a broad understanding of the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed