Client Services Associate

SPS North America • Chattanooga, TN

2d • Onsite

About The Position

The Client Services Associate works on-site with a client and helps ensure the security and preservation of records. The role handles customer inquiries and requests, files and retrieves records in multiple formats, coordinates records through their lifecycle, and applies established records-management procedures and retention schedules. The position also involves preparing new files, maintaining confidentiality, and providing responsive, professional customer service.

The role requires working independently with minimal direct supervision, managing simultaneous projects, learning quickly, and maintaining accuracy and attention to detail. Physical tasks include moving packages and records, walking, bending, kneeling, standing, sitting for extended periods, and operating office machinery. No travel is required.

Requirements

• High school diploma or equivalent.
• Working knowledge of Microsoft products relevant to the position, including Outlook, Word, and Excel.
• Excellent written and oral communication, presentation, and interpersonal skills.
• Strong customer-service skills, a professional attitude and appearance, and a client-satisfaction focus.
• Good organizational skills and attention to detail.
• Ability to maintain confidentiality and demonstrate integrity and solid business ethics.
• Ability to work independently with minimal direct supervision and show strong initiative.
• Flexibility in handling simultaneous projects and ability to learn skills quickly.
• Reading, writing, and arithmetic skills.
• Ability to speak clearly and understand another person's speech.
• Visual acuity.
• Fine and/or gross motor skills, including grasping, lifting, carrying, or otherwise moving packages on a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery such as phones, copy machines, and binding equipment.
• Ability to frequently lift or move 40 pounds or greater.

Responsibilities

• Monitor and listen to customers to understand inquiries and requests, and provide accurate information and prompt assistance.
• File and retrieve documents in hard-copy, electronic, or microfiche formats.
• Coordinate the creation, receipt, storage, retrieval, and disposition of information.
• Catalog electronic records according to established procedures and records-management standards.
• Ensure the security and preservation of records in records centers and inactive records.
• Apply retention schedules to inactive records.
• Respond efficiently to verbal, telephone, written, and email inquiries regarding records requests.
• Prepare new files in accordance with records-system guidelines.
• Perform other duties as assigned.

Benefits

• Career growth and opportunities to learn or use a variety of skills.
• Learning and development.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
• Employee and client referral bonuses.
• Medical, dental, and vision coverage.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED