Client Service Specialist - Personal Lines Insurance
About The Position
Marsh McLennan Agency (MMA) is seeking a Client Service Specialist for their Service Center team. This role involves supporting Producers and Marketing Account Executives, particularly with larger and more complex clients. The specialist will act as a leader and resource for colleagues, providing exceptional client service and mentoring others. Key responsibilities include understanding coverages, carrier guidelines, underwriting, and legislative changes, while maintaining strong relationships with clients and carrier representatives. The role also requires independent decision-making regarding client coverage analysis, recommending coverage needs, and suggesting new lines of coverage. Developing carrier relationships and marketing accounts are also part of the role.
Requirements
- Bachelor's degree or equivalent education and related training
- Five years of relevant insurance industry experience
- Appropriate insurance license(s)
- Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
- Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
- Demonstrated proficiency in basic computer applications such as Microsoft Office Suite
- Ability to travel, occasionally overnight
Nice To Haves
- Advanced Degree
- Industry Designations
Responsibilities
- Support Producer and Marketing Account Executive, if applicable, by serving the larger and/or more complex clients and/or be viewed as a leader and resource by colleagues and peers who provides exceptional client service and serves as a mentor to others.
- Be knowledgeable of coverages, carrier guidelines, underwriting, legislative changes, and maintain relationships with clients and carrier representatives.
- Exercise independent decisions relating to client analysis of coverage, recommending coverage needs, and suggesting new lines of coverage for existing clients, as appropriate.
- Develop strong relationships with carriers and market accounts as requested by Producer and/or Marketing Account Executive.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
