Personal Lines Client Service Specialist

Gallagher•Rolling Meadows, IL

11d

About The Position

As a Client Service Specialist in Personal Lines, you’ll provide responsive, high-quality support and develop the skills to become a trusted partner to clients. The role involves identifying client needs, guiding decisions, and contributing to strong client relationships. You’ll gain hands-on experience with digital tools that streamline service and performance. This role supports Gallagher’s Rolling Meadows, Illinois zone.

Requirements

1–2 years of customer service, insurance, or related experience, or the drive to gain it quickly.
Hold a P&C license.
Communicate clearly and explain coverage and next steps in a client-friendly way.
Be organized and detail-oriented, ensuring accuracy across tasks and priorities.
Demonstrate a client-first mindset through responsiveness and professionalism.
Solve problems proactively and handle inquiries with care and timely resolution.
Adapt quickly to new systems and digital tools.
Show coachability and flexibility while growing into greater responsibility.
Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.

Responsibilities

Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
Manage inbound and outbound interactions across channels, providing clear, efficient, relationship-focused service.
Handle billing inquiries, guide payments and resolutions, and coordinate timely outcomes.
Process policy changes, endorsements, cancellations, and renewals accurately and in compliance with requirements.
Explain coverage, exclusions, and options in a clear, client-friendly way.
Support claims by guiding clients through next steps and setting clear expectations.
Identify client needs and strengthen coverage solutions through a proactive, consultative approach.
Resolve standard requests independently and escalate complex cases as needed.
Use digital tools to deliver faster, more streamlined service.
Build trust through consistent, high-quality interactions that drive retention.