Client Service Manager, Personal Lines

Gallagher • City of Ithaca, NY

5h

About The Position

Gallagher is seeking an Associate Client Service Manager to join its Commercial team. The role leads client service efforts, builds strong client relationships, addresses client needs, and delivers tailored insurance solutions. The position includes managing renewals, helping retain existing business and identify opportunities for additional services, supporting risk management needs, maintaining compliance and accurate client records, and mentoring junior team members. The role uses Gallagher’s technology and systems to streamline work and deliver high-quality results.

Requirements

• Bachelor’s degree and at least 1 year of client service and/or claims management experience, or a high school diploma/GED and at least 3 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by compiling information, analyzing client needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong client relationships through timely responses and strong customer service.
• Support the team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate and up-to-date client and policy data in Gallagher’s systems and perform audits.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members through transparent feedback, continuous learning, and professional development.
• Manage multiple priorities, completing tasks on time and meeting client expectations.
• Help secure existing business and explore opportunities for additional services.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level