Personal Lines Client Service Manager II

Gallagher•Richardson, TX

3d•Hybrid

About The Position

As a Personal Lines Client Service Manager II at Gallagher, you will lead complex client relationships and manage a Personal Lines portfolio. You will shape strategy, influence decisions, and develop coverage solutions using a consultative, forward-thinking approach. The role emphasizes high-quality client service, retention, account growth, operational excellence, and collaboration. You will use data and digital tools to provide efficient, modern service and support a high-performance team culture. This is a full-time hybrid position with hours Monday to Friday, 8 am to 5 pm.

Requirements

Progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.
An active P&C license and strong knowledge of coverage, policy terms, endorsements, and service processes.
Ability to provide expert support on complex client inquiries with clear, coverage-focused guidance.
Effective communication and a consultative approach to building trust and simplifying complexity.
Strong judgment and ownership, including the ability to resolve complex issues and navigate ambiguity.
Strong organization and attention to detail, with the ability to manage competing priorities and renewal timelines.
A continuous improvement mindset and ability to identify inefficiencies and enhance service delivery.
Ability to collaborate and influence through expertise and support team performance without formal authority.
Relationship-building and problem-solving skills, with a focus on strong client outcomes and career progression.

Responsibilities

Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
Build client relationships through proactive engagement, anticipating needs and driving retention.
Identify policy gaps and provide coverage solutions that support cross-sell and account growth goals.
Provide expert guidance on complex coverage decisions and independently resolve service challenges.
Ensure operational excellence through accuracy, compliance, and continuous process improvement.
Share expertise and support a high-performance, collaborative team culture.
Leverage data and digital tools to deliver efficient, modern client service.
Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.