Personal Lines Client Service Manager

Gallagher•Boynton Beach, FL

4d•Hybrid

About The Position

At Gallagher, the Personal Lines Client Service Manager provides responsive, high-quality support to personal lines clients while developing the skills to become a trusted partner. The role involves identifying client needs, guiding decisions, contributing to stronger relationships, and using digital tools to streamline service and improve performance. It is a hybrid position with a Monday through Friday schedule from 8:00 am to 5:00 pm EST.

Requirements

1–2 years of customer service, insurance, or related experience, or the drive to gain it quickly.
Hold a P&C license or commit to obtaining one within 90 days.
Communicate clearly and explain coverage and next steps in a client-friendly way.
Be organized and detail-oriented, ensuring accuracy across tasks and priorities.
Demonstrate a client-first mindset, building trust through responsiveness and professionalism.
Solve problems proactively and handle inquiries with care and timely resolution.
Adapt quickly to new systems and digital tools.
Show coachability and flexibility while growing into greater responsibility.
Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.

Responsibilities

Act as a trusted contact within a pooled model, providing responsive and accurate support across Personal Lines needs.
Manage inbound and outbound interactions across channels, creating clear, efficient, relationship-focused experiences.
Handle billing inquiries, guide payments and resolutions, and coordinate timely outcomes.
Process policy changes, endorsements, cancellations, and renewals accurately and in compliance with requirements.
Explain coverage, exclusions, and options in a clear, client-friendly way.
Support claims by guiding clients through next steps and setting clear expectations.
Identify client needs and strengthen coverage solutions through a proactive, consultative approach.
Resolve standard requests independently and escalate complex cases as needed.
Use digital tools to provide faster, more streamlined service.
Build trust through consistent, high-quality interactions that drive retention.