Personal Lines Service Agent

Peoples Bank • Paintsville, KY

5d

About The Position

The Personal Lines Service Agent manages personal lines insurance policies and works closely with clients to ensure their insurance needs are met. The role handles new policies, renewals, and customer service inquiries; assists clients with coverage choices and policy matters; maintains policy records; identifies coverage adjustments and cross-selling opportunities; and ensures interactions and transactions comply with applicable legal and ethical requirements. The agent also collaborates with underwriters and carriers and performs special projects as assigned.

Requirements

• High school diploma or GED.
• Valid insurance agent or broker license for personal lines insurance.
• Obtain and maintain a Property and Casualty Insurance License in the employee’s resident state within six months of employment, and meet applicable licensing and appointment requirements to support the Bank’s footprint in Ohio, West Virginia, and Kentucky.
• Strong knowledge of personal lines insurance products and coverage options.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Proficiency in insurance software and Microsoft Office suite.
• Ability to work effectively independently and as part of a team.
• Dedication to maintaining client confidentiality and trust.

Responsibilities

• Assist clients in selecting appropriate personal lines insurance coverage.
• Process applications for new policies and policy renewals.
• Review policies to ensure adequate coverage and make recommendations as needed.
• Collaborate with underwriters and carriers to secure suitable coverage options for clients.
• Respond promptly and professionally to client inquiries, requests, and concerns.
• Address client questions regarding policy changes, billing, and claims.
• Assist clients with policy endorsements, cancellations, and other service-related tasks.
• Maintain accurate and organized client records and policy documentation.
• Review policies to identify opportunities for coverage adjustments or cost savings.
• Inform policyholders of changes or updates to their coverage.
• Identify cross-selling opportunities and offer additional products and coverage options.
• Stay updated on industry regulations and compliance standards.
• Ensure client interactions and transactions adhere to legal and ethical guidelines.
• Perform special projects as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED