Personal Lines insurance Sales Agent

Holman•Raleigh, NC

10d

About The Position

The Personal Lines Insurance Sales Agent engages personnel at Holman auto dealerships to raise awareness of Holman Insurance Services and develop referral opportunities. The role builds and maintains a prospect list, follows up on leads from dealerships and other sources, and cross-sells to existing insurance clients. The agent contacts prospects through methods such as telephone, email, correspondence, and social media to understand the household’s personal insurance needs, including automobile, home, other property, excess liability, and life insurance. After assessing a household’s needs and current coverage, the agent prepares and presents tailored quotes and information using a consultative, needs-based approach focused on value. The agent submits personal lines Property and Casualty applications to carriers, following underwriting guidelines and through timely, detail-oriented follow-up. The role also answers customer questions, supports policy servicing, and works with management and colleagues to meet premium, retention, growth, and service objectives. The agent represents the insurance group at Holman events and throughout the organization, helps maintain customer relationships and satisfaction, and may assist with training and sharing effective processes.

Requirements

Four-year college degree or equivalent experience as determined by department management.
Required Property & Casualty Insurance License.
At least one year of experience in the insurance industry.
Maintained a minimum average monthly personal-lines premium of $25,000 with at least 10 households per month.
Maintains a quality book of business, defined as 85% retention and 1.4 policies per household.
Flexible work schedule and adaptability as the business changes.
Highly organized, with strong follow-up on assigned tasks and a get-it-done attitude.
Willingness to learn and grow, including becoming a robust user of the agency management system and attending training and independent study.
Goal-driven, self-motivated, comfortable with individual accountability, and able to collaborate in a team environment.
Ability to develop genuine relationships with business partners and colleagues and to inspire and motivate potential referral sources.
Dedicated to exceptional customer care.
Comfortable interacting by phone and in person with prospects, clients, referral sources, and business colleagues inside and outside Holman.
Excellent writing and communication skills.

Responsibilities

Engage personnel at Holman auto dealerships to promote awareness of Holman Insurance Services, including through visits, sponsored luncheons, and other marketing activities.
Develop and maintain a list of introductions and prospects from dealerships and other referral sources.
Follow up on leads, work with existing Holman retail customers, and cross-sell to current insurance clients.
Contact prospects through telephone, email, personal correspondence, social media, and other methods to assess household personal-lines insurance needs.
Assess household insurance needs and current coverage, including automobile, home, other property, excess liability, and life insurance opportunities.
Develop and present tailored insurance quotes and information in a consultative, needs-based manner focused on value.
Generate personal lines Property and Casualty insurance applications and submit them to carriers promptly, following underwriting guidelines and completing persistent follow-up.
Answer questions from prospects and customers about coverage options, policy provisions, discounts, pricing, and related information.
Work with management to help achieve premium, retention, and growth targets for selected lines of business.
Represent the insurance group as a brand ambassador at Holman functions and across the organization.
Coordinate with Account Representatives and customer service personnel to support business growth and service objectives.
As needed, assist new employees, train others on the business operating system, and share effective ideas and processes.
Assist clients with policy changes, billing questions, claims inquiries and assistance, and other service needs as requested.
Maintain customer relationships and satisfaction while helping create a positive experience for clients, prospects, and business partners.