Personal Lines Service Agent

Peoples Bank • Prestonsburg, KY

3d

About The Position

The Personal Lines Service Agent manages personal lines insurance policies and works closely with clients to ensure their insurance needs are met. The role handles new policies, renewals, customer service inquiries, policy maintenance, and cross-selling opportunities while ensuring client records are accurate and interactions comply with applicable regulations and ethical guidelines. The position may also perform special projects as assigned.

The agent is expected to provide prompt, professional customer service; maintain client confidentiality and trust; and contribute to a positive, collaborative work environment through reliability, integrity, and professionalism. The role is with Peoples Insurance Agency, LLC, a wholly owned subsidiary of Peoples Bank.

Requirements

• High school diploma or GED.
• Valid insurance agent/broker license for personal lines insurance.
• Obtain and maintain a Property and Casualty Insurance License in the employee’s resident state within six months of employment.
• Meet applicable licensing and appointment requirements to support the Bank’s footprint in Ohio, West Virginia, and Kentucky.
• Strong knowledge of personal lines insurance products and coverage options.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Proficiency in insurance software and Microsoft Office suite.
• Ability to work effectively independently and as part of a team.
• Dedication to maintaining client confidentiality and trust.

Responsibilities

• Assist clients in selecting appropriate personal lines insurance coverage.
• Process applications for new policies and policy renewals.
• Review policies to ensure clients have adequate coverage and make recommendations as needed.
• Collaborate with underwriters and carriers to secure suitable coverage options.
• Respond promptly and professionally to client inquiries, requests, and concerns.
• Answer client questions regarding policy changes, billing, and claims.
• Assist clients with policy endorsements, cancellations, and other service-related tasks.
• Maintain accurate and organized client records and policy documentation.
• Review policies regularly to identify opportunities for coverage adjustments or cost savings.
• Inform policyholders of changes or updates to their coverage.
• Identify cross-selling opportunities and offer additional products and coverage options to meet clients’ evolving needs.
• Stay updated on industry regulations and compliance standards.
• Ensure client interactions and transactions comply with legal and ethical guidelines.
• Perform special projects as assigned.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED