Client Manager, Personal Lines

Unison Risk Advisors • Marco Island, FL

10d • Hybrid

About The Position

The Personal Lines Client Manager delivers exceptional service and helps NSI’s clients protect their assets. This role manages client relations and services for an assigned book of business, serves as the primary contact between clients and insurance carriers, and supports client retention through responsive customer service. The Client Manager prepares and provides price quotes for new and existing clients.

The role manages day-to-day client service and account administration, including policy changes, endorsements, cancellations, reinstatements, renewals, documentation, and client records. It also supports new business and renewal marketing by preparing bid submissions, comparing results, making recommendations, negotiating with carriers, and coordinating renewal meetings. The Client Manager stays informed about industry developments, carrier appetites, underwriting capabilities, and carrier systems, and helps identify coverage gaps and risk management opportunities.

Requirements

• At least 3 years of insurance expertise, including a strong understanding of Personal Lines coverages.
• In-depth knowledge of the insurance marketplace, including carriers and coverage options.
• Ability to explain coverages clearly and provide tailored risk management solutions.
• Strong written and verbal communication skills, including the ability to educate and advise clients.
• Previous local agency or insurance experience is highly desirable.
• Prior Property & Casualty client management experience.
• Property & Casualty license preferred; Customer Representative 440 is the minimum allowed.
• Ability to produce accurate, high-quality work and deliver exceptional client service.
• Ability to thrive in a collaborative, fast-paced, detail-oriented environment.
• Ability to prioritize competing demands while maintaining accuracy and meeting deadlines.
• Strong analytical and critical-thinking skills, with a proactive approach to problem-solving and follow-through.
• Exceptional organizational skills and ability to manage multiple accounts while ensuring accuracy in policies and proposals.
• Ability to adapt quickly to changing client needs and business priorities.

Nice To Haves

• Experience with agency management systems such as Applied Epic, AMS360, or similar platforms.
• Insurance designations such as CISR, CIC, or CRM.

Responsibilities

• Serve as the primary day-to-day contact for assigned NSI Insurance clients and provide appropriate service and advice.
• Respond promptly and professionally to client inquiries and service requests.
• Build and maintain strong relationships with clients, carrier partners, and internal team members.
• Research and resolve client issues by coordinating with carriers and internal stakeholders.
• Contact clients and/or producers to evaluate needs, make recommendations, present bid results, share product information, and gather feedback.
• Identify opportunities to improve the client experience and communicate recommendations.
• Escalate complex service issues to leadership when appropriate.
• Maintain confidentiality of client information and business records.
• Manage day-to-day servicing of assigned clients.
• Process policy changes, endorsements, cancellations, reinstatements, and renewals.
• Coordinate issuance of certificates of insurance, auto ID cards, evidence of property insurance, and other policy documentation.
• Review policies, endorsements, and carrier documents for accuracy and completeness.
• Maintain accurate client records and documentation in the agency management system.
• Prioritize and complete daily workload across new business, renewals, and service requests, meeting internal and client deadlines.
• Monitor outstanding items and follow through to completion.
• Prepare and provide price quotes for new and existing clients.
• Prepare and submit bid specifications to carriers.
• Compare bid results and determine client recommendations.
• Process new cases by requesting required documentation from producers or clients.
• Coordinate enrollment with producers or clients.
• Quote, bind, and underwrite renewal applications and new business.
• Process claims and perform new case installation.
• Prepare information, documentation, and correspondence for permanent case files and update the system.
• Stay current on industry updates, carrier appetites, underwriting capabilities, and relevant carrier systems.
• Prepare pre-renewal presentation materials and suggest additional options or policies to clients and/or producers.
• Review renewal actions with carriers, negotiate changes, draft renewal proposals, and submit them.
• Schedule and hold renewal meetings with clients and/or producers.
• Update principals on renewal results.
• Help identify coverage gaps and additional risk management opportunities for existing clients.

Benefits

• Comprehensive medical, dental, and vision plans with 100% company-paid premiums, plus supplemental benefit offerings.
• 21 days of paid time off.
• Company stock ownership through discretionary profit-sharing and a 401(k) match contribution.
• Company-paid life insurance and short- and long-term disability coverage.
• Financial support for professional development and licensure/designations.
• Hybrid work arrangement: 4 days in the office and 1 day remote with a 220 license.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed