Client Service Representative at Chicago Cat Clinic

Chicago Cat Clinic•Chicago, IL

About The Position

Chicago Cat Clinic is Chicago’s oldest feline-only clinic, founded in 1975. Reporting to the Practice Manager, the Client Service Representative (CSR) provides clients with an exceptional experience at every interaction while handling reception and practice administration. Duties include maintaining veterinary medical records and accounts, tracking appointments, processing payments, data entry, word processing, and mail services. The CSR uses practical knowledge of clinic processes, visitor and animal-treatment rules, veterinary record requirements, and terminology to support patient care and client satisfaction. The role calls for patience and compassion, collaboration, clear communication and active listening, organization, and a focus on client satisfaction. The CSR welcomes clients and patients, coordinates with doctors and teammates, and handles urgent situations calmly in accordance with clinic policies and procedures.

Requirements

High school diploma or equivalent.
Ability to work weekends as required.
Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and clinic procedures.
Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
Process cash, check, charge-card, and credit-account payments.
Schedule clinic appointments in accordance with clinic and doctor preferences and workflow needs.
Assist with updating client and patient files.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client recalls from a callback list.
Back up the computer system regularly as directed.
Perform and oversee the posting of daily business.
Welcome clients and patients warmly and help ensure an excellent visit experience.
Answer incoming telephone calls using proper telephone etiquette.
Provide clients with medications, instructions, new-client kits, and other take-home items.
Handle emergency situations with care and patience while following established clinic policies and procedures.
Address client concerns calmly and appropriately, working to ensure a satisfactory outcome.