About The Position
Arlington Dog & Cat Hospital, part of the Suveto network, is seeking a full-time Client Service Representative for its Kearny, New Jersey animal hospital. The hospital combines advanced technology with a dedicated veterinary team to provide compassionate, personalized care. As the first point of contact for clients, the representative creates a welcoming and supportive experience through concierge-level service, knowledgeable guidance, and coordination with the medical team. The role includes scheduling appointments, managing patient flow for multiple doctors, handling a high-volume multi-line phone system, triaging client inquiries, admitting patients, and maintaining accurate medical and client records. The representative also supports daily hospital administration, helps clients with payment choices and euthanasia paperwork, and assists during emergencies by expediting calls to triage staff. The role may include mentoring or overseeing students.
Requirements
- High school diploma or equivalent.
- Proficiency with computer systems and multi-line phone systems.
- Excellent communication, organizational, and time-management skills, with the ability to prioritize effectively in a fast-paced environment.
- Strong attention to detail and commitment to accuracy, professionalism, and exceptional client service.
- Ability to provide compassionate, empathetic support to clients in routine and emotionally sensitive situations.
- Genuine appreciation for pets and commitment to supporting exceptional patient care.
Nice To Haves
- Client service experience.
- Veterinary experience.
Responsibilities
- Deliver concierge-level service and create a welcoming experience for clients and pets in person and over the phone.
- Schedule appointments and manage patient flow for multiple doctors.
- Manage a high-volume, multi-line phone system, triage client inquiries, and provide accurate information about hospital services, preventive care, and treatment recommendations.
- Admit patients and maintain accurate medical and client records.
- Collaborate with doctors, technicians, and hospital staff to support communication, coordination, and continuity of patient care.
- Build positive client relationships through professionalism, empathy, and attention to detail, while supporting patient comfort and well-being.
- Manage and assist clients with the euthanasia paperwork process.
- Discuss payment choices with clients.
- Process the Daily Estimate Report (Out Window CSR).
- Perform daily administrative duties, including printing schedules, pulling charts, filing, emailing medical records, distributing daily mail, and purging charts in the system.
- Maintain knowledge of extension numbers for reaching employees throughout the network.
- Assist in emergency situations by expediting calls to triage staff members.
- Mentor or oversee students from educational programs when required.
- Perform other job duties as assigned.
Benefits
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Pet care discounts.
- 401(k) with a company match up to 4%.
- VSOP® grants at no cost to full-time hospital team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
