Customer Service Specialist - New Jersey

Answering Service Care • Robbinsville, NJ

17h

About The Position

The Customer Service Specialist handles customer communications for clients across a range of industries. The role involves following client-specific scripts to answer and place calls, supporting customers through live chat, text, and email, and keeping accurate notes across multiple computer systems. Specialists may take messages, schedule appointments, collect information from new customers, and transfer calls. At least one weekend shift, Saturday or Sunday, is required. Full-time and part-time schedules are available.

Requirements

• Clear, friendly spoken and written communication.
• Patience and empathy, including during busy periods.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability for at least one weekend shift, Saturday or Sunday.

Responsibilities

• Answer and place calls for clients across many industries while following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Benefits

• $18.50 per hour starting pay, increasing to $19.00 per hour after four months.
• Weekly performance bonuses starting at $2.75 per hour, with the opportunity to earn more.
• Weekly direct deposit.
• Health, dental, and vision coverage for full-time employees.
• PTO earned starting on the first day.
• Childcare and gym membership reimbursement.
• Free training and development courses.
• Stability and room to grow with a company that has operated for over five decades.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed