McWane Ductile New Jersey- Receptionist/Customer Service Rep

McWane Ductile • Phillipsburg, NJ

7d

About The Position

The Receptionist/Sales Support Representative manages customer interactions, supports accurate order processing, and assists sales and shipping operations. The role handles customer inquiries, enters and reviews sales orders, coordinates shipping and delivery schedules, and supports product certifications and literature. Working with internal departments, the position helps maintain a smooth sales process from order through delivery while promoting customer satisfaction and operational efficiency. The ideal candidate is detail-oriented, communicates effectively, and can multitask in a fast-paced environment.

Requirements

• Knowledge of Microsoft D365.
• At least 2 years of relevant experience in a fast-paced shipping or logistics environment.
• Proficiency in Microsoft Office.
• Strong team orientation and a collaborative mindset.
• Exceptional verbal and written communication skills.
• Analytical and problem-solving abilities.
• Ability to understand and follow verbal and written instructions and procedures.
• Ability to work under pressure and manage multiple priorities simultaneously.
• High level of accuracy and strong attention to detail.
• Ability to apply experience and judgment to solve problems.
• Strong organizational skills, including the ability to prioritize tasks and meet deadlines.

Nice To Haves

• Experience with CRM systems, particularly Sales LOGIX.

Responsibilities

• Greet and welcome visitors professionally and courteously.
• Answer, screen, and route incoming phone calls to the appropriate departments or individuals.
• Monitor visitor sign-in and issue visitor badges in accordance with company policy.
• Use professional phone etiquette and manage written communications, including letters and emails.
• Support the sales department with clerical tasks such as filing, scanning, and document preparation.
• Respond promptly and effectively to customer inquiries.
• Accurately enter and review sales orders in Microsoft D365 according to established procedures.
• Coordinate shipping, including scheduling loading and deliveries.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Monitor inventory and confirm product availability to meet customer demand.
• Follow company safety and security protocols.
• Collect and distribute company mail as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Vacation and PSL
• Paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed