McWane Ductile New Jersey- Receptionist/Customer Service Rep

McWane, Inc.•Phillipsburg, NJ

8h•$22 - $24

About The Position

The Receptionist/Sales Support Representative manages customer interactions, supports accurate order processing, and assists sales and shipping operations. The role handles customer inquiries, enters and reviews sales orders, coordinates shipping and delivery schedules, and supports product certifications and literature. Working with internal departments, the position helps move orders from placement through delivery while maintaining customer satisfaction and operational efficiency. The ideal candidate is detail-oriented, communicates effectively, and can multitask in a fast-paced environment. The position also provides front-desk support by welcoming visitors, handling incoming calls and written communications, and following visitor sign-in and safety procedures. Additional duties may be assigned as needed, and responsibilities may change. The role is non-exempt and pays between $22.00 and $24.00 per hour. Successful candidates must pass a pre-employment background check, drug screening, and physical.

Requirements

Knowledge of Microsoft D365.
At least 2 years of relevant experience in a fast-paced shipping or logistics environment.
Proficiency in Microsoft Office.
Strong team orientation and a collaborative mindset.
Exceptional verbal and written communication skills.
Analytical and problem-solving abilities.
Ability to understand and follow verbal and written instructions and procedures.
Ability to perform under pressure and manage multiple priorities simultaneously.
High level of accuracy and strong attention to detail.
Ability to apply experience and judgment to solve problems.
Strong organizational skills and ability to prioritize tasks and meet deadlines.
Ability to pass a pre-employment background check, drug screening, and physical.

Nice To Haves

Experience with CRM systems, particularly Sales LOGIX.

Responsibilities

Greet and welcome visitors professionally and courteously.
Answer, screen, and route incoming phone calls to the appropriate departments or individuals.
Monitor visitor sign-in and issue visitor badges according to company policy.
Use professional phone etiquette and manage written communications, including letters and emails.
Support the sales department with filing, scanning, and document preparation.
Respond promptly and effectively to customer inquiries.
Enter and review sales orders accurately in Microsoft D365 according to established procedures.
Coordinate shipping, including scheduling loading and deliveries.
Troubleshoot and resolve customer issues in a timely and professional manner.
Monitor inventory levels and confirm product availability to meet customer demand.
Follow company safety and security protocols.
Collect and distribute company mail as required.
Support product certifications and literature.