Clinic Service Representative

Henry Ford Health • Dearborn, MI

1d • Onsite

About The Position

The Clinic Service Representative works at Henry Ford Health’s Premier Cardiology outpatient clinic in Dearborn, Michigan. This customer-facing role creates a welcoming experience for patients and visitors while managing front-desk operations and supporting the clinical team. The representative completes patient registration and insurance verification, explains financial responsibilities, processes payments, maintains patient records, coordinates discharge processes, and responds to patient inquiries. The role requires organization, accuracy, flexibility, and effective collaboration in a fast-paced clinic environment.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including software navigation, email communication, and system login and logout procedures.
• Ability to perform calculations accurately and complete forms with attention to detail.
• Strong interpersonal and communication skills for interacting with patients, staff, and visitors.
• Ability to work with detailed information, manage multiple tasks, and remain organized in a fast-paced environment.
• Customer service experience in a healthcare or similar professional setting.
• Ability to handle cash transactions and maintain accurate financial records.
• Understanding of patient confidentiality and commitment to professional discretion.

Nice To Haves

• Previous experience in a clinic or healthcare environment.
• Familiarity with insurance verification processes or willingness to learn.
• Experience with electronic health record (EHR) systems or medical office software.
• Certification in customer service or healthcare administration.
• Knowledge of HIPAA regulations and patient privacy requirements.

Responsibilities

• Greet patients and visitors warmly and professionally, creating a welcoming clinic environment.
• Register patients accurately, verify insurance information, and explain financial responsibilities clearly and empathetically.
• Collect cash, process payments, and reconcile financial transactions accurately and with integrity.
• Manage patient charts, coordinate discharge processes, and maintain detailed records in accordance with clinic protocols.
• Prioritize and manage multiple responsibilities and frequent interruptions in a fast-paced environment.
• Collaborate with clinical and administrative staff to improve clinic workflows and support team goals.
• Respond professionally and patiently to patient inquiries and concerns, escalating issues when appropriate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED