Client Service Representative at Suburban Animal Clinic

Suburban Animal Clinic•Columbus, OH

About The Position

Suburban Animal Clinic is a small animal veterinary hospital in Columbus, Ohio, established in 1960. It offers a broad range of services, including ultrasound imaging, laser therapy, chiropractic care, and advanced orthopedic surgery, and uses ultrasound, comprehensive laboratories, digital dental and traditional X-ray units, and separate surgical and dental suites. Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience for clients during every interaction and performs administrative tasks, including record maintenance and appointment tracking. The CSR manages reception for visitors and telephone calls, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The role applies knowledge of practice processes and services, rules and regulations for visitors and animal patient treatment, and veterinary record requirements and terminology to support patient care and client satisfaction.

Requirements

High school diploma or equivalent.
Ability to work weekends as required.
Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).
Demonstrate patience, compassion, professionalism, and the ability to respond calmly to crises.
Demonstrate collaboration, teamwork, communication, active listening, and organization skills.
Maintain a focus on client satisfaction.

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
Process cash, checks, charge card payments, and credit account payments.
Schedule clinic appointments in accordance with practice and Doctor preferences and appropriate workflow.
Assist with updating client and patient files as needed.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client recalls from a call-back list.
Back up the computer system regularly as directed.
Perform and oversee posting of daily business.
Welcome clients and patients warmly and help ensure an excellent practice visit.
Answer incoming telephone calls using proper telephone etiquette.
Present clients with medications, instructions, new-client kits, and other take-home items.
Handle emergency situations carefully and patiently, following established clinic policies and procedures.
Address client concerns calmly and appropriately, working to ensure a satisfactory outcome.
Coordinate actions with Doctors and practice team members, provide timely feedback, and incorporate feedback.
Communicate instructions to clients and teammates and listen to Doctors, patient owners, and teammates.
Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.