Client Service Representative at Northwest Animal Hospital

Northwest Animal Hospital • Des Plaines, IL

4d

About The Position

Northwest Animal Hospital is undergoing a clinical evolution with a new DVM team and is redefining its medical protocols and standard of care. The practice describes its environment as patient-first and highlights an integrative medicine approach that includes acupuncture, allergy testing, diet consultations, and supplements.

Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to clients during every interaction and performs administrative duties such as maintaining records and tracking appointments. The role manages reception, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The CSR applies knowledge of practice processes and services, visitor and patient-treatment rules, and veterinary record requirements and terminology to support patient care and client satisfaction.

Requirements

• Ability to work weekends as required.
• High school diploma or equivalent.
• Practice OSHA safety techniques, including proper use of PPE.

Nice To Haves

• Previous veterinary experience preferred.
• Client satisfaction references preferred.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, checks, charge card payments, and credit account payments.
• Schedule clinic appointments according to practice and Doctor preferences and ensure appropriate workflow.
• Assist with updating client and patient files as needed.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client recalls from a call-back list.
• Back up the computer system regularly as directed.
• Perform and oversee posting of daily business.
• Welcome clients and patients warmly and ensure an excellent practice visit.
• Answer incoming telephone calls using proper telephone etiquette.
• Present clients with medications, instructions, new client kits, and other take-home items.
• Handle emergency situations with care and patience while following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working to ensure a satisfactory experience.

Benefits

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED