Community Animal Hospital - Client Service Representative

Community Animal Hospital•Easton, MD

8d•Onsite

About The Position

Community Animal Hospital is a busy companion-animal and exotics practice in Easton, Maryland, serving the Eastern Shore community since 1984. The practice emphasizes excellent patient care, client service, communication, collaborative teamwork, and values-based leadership. The Client Service Representative (CSR) creates a positive first and lasting impression for clients and their pets. The role provides exceptional in-person and phone service with professionalism, empathy, and care, while supporting hospital operations through client communications, accurate records, and administrative assistance to the veterinary team. The CSR must be available for scheduling during all hours the practice is open, work a flexible schedule, and may be assigned opening, closing, and weekend duties. Compensation is $16–$19 per hour, commensurate with licensure and experience. The position requires a high school diploma or equivalent. Previous animal experience is preferred, and a veterinary or animal-care background is strongly valued. The role involves physical activity, including lifting and carrying up to 50 pounds and safely handling animals up to 130 pounds.

Requirements

High school diploma or equivalent.
Basic computer proficiency, including computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
Accurate data-entry and record-keeping skills.
Ability to perform basic math for cash handling, billing, and appointment management.
Manual dexterity for typing, filing, and handling patients or supplies.
Strong written and verbal communication skills, including the ability to communicate clearly with clients, team members, and veterinarians.
Ability to provide professional, empathetic, client-focused service and remain composed in high-stress or emotionally challenging situations.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfort sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Ability to work a flexible schedule and be available for scheduling during all hours the practice is open.

Nice To Haves

Previous experience working with animals is preferred.
Veterinary or animal-care background is strongly valued.

Responsibilities

Greet clients and patients warmly and provide professional, empathetic, attentive service, including promptly answering in-person inquiries.
Complete patient check-in and check-out efficiently; liaise with hospital staff and communicate real-time patient status and flow changes.
Manage client communications by phone, email, and mail, including follow-ups and thank-you messages.
Schedule, confirm, and forward-book appointments, route requests appropriately, and triage patients based on urgency.
Explain hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages clearly.
Handle sensitive situations, including euthanasia, test results, and payments, with tact and professionalism.
Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
Perform cash reconciliation, end-of-day financial tasks, and bank deposits; process payments and refunds accurately, including Care Credit and credit-card-terminal transactions.
Fill veterinary prescriptions accurately and provide instructions to clients.
Assist with over-the-counter product sales and maintain inventory.
Support veterinarians, technicians, and the Practice Manager with patient-care and administrative tasks.
Maintain a clean, organized, and safe hospital environment and follow safety and hygiene protocols.
Participate in opening, closing, and weekend duties as assigned.
Perform other duties as assigned.