Client Service Representative at Eastern Animal Hospital

Eastern Animal Hospital • Baltimore, MD

2d

About The Position

Eastern Animal Hospital is an AAHA-accredited veterinary practice serving Baltimore for over 30 years. Its services include wellness care, urgent care, surgery, doggie daycare, and luxury boarding, with staff on-site 24/7 and an ICU. The Client Service Representative (CSR) provides an exceptional experience to clients during every interaction while completing administrative duties, including record maintenance and appointment tracking. The CSR manages reception, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The role applies knowledge of practice processes and services, visitor and patient-treatment rules, and veterinary records and terminology to support patient care and client satisfaction. The position reports to the Practice Manager.

Requirements

• Ability to work weekends as required.
• High school diploma or equivalent.
• Practice OSHA safety techniques, including proper use of PPE.

Nice To Haves

• Previous veterinary experience preferred.
• Client satisfaction references preferred.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, check, charge card, and credit account payments.
• Schedule clinic appointments according to practice and Doctor preferences and support appropriate workflow.
• Assist with updating client and patient files as needed.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client re-calls from a call-back list.
• Back up the computer system regularly as directed.
• Perform and oversee the posting of daily business.
• Welcome clients and patients warmly and help ensure an excellent practice visit.
• Answer incoming telephone calls using proper telephone etiquette.
• Present clients with medications, instructions, new-client kits, and other take-home items.
• Handle emergencies carefully and patiently, following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working toward a satisfactory experience.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program
• Continuing education support
• Ongoing training opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED