Client Service Representative at Greenbrier Animal Hospital

Greenbrier Animal Hospital•Greenbrier, AR

About The Position

The Client Service Representative (CSR) reports to the Practice Manager and provides an exceptional experience to clients during every interaction. The role includes engaging with clients and performing administrative tasks such as maintaining records and tracking appointments. The CSR manages reception, visitor and telephone services, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The position applies practical knowledge of practice processes and services, visitor and animal-patient treatment rules and regulations, and veterinary record requirements and terminology to support patient care and a positive client experience. The practice offers a four-day work week, no weekends, and a consistent schedule. Previous veterinary experience is preferred.

Requirements

High school diploma or equivalent.
Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).
Patience and compassion, including remaining professional and responding calmly to crises.
Collaboration and teamwork, including coordinating with Doctors and practice team members, providing and incorporating feedback, and sharing ideas.
Communication skills to convey instructions to clients and teammates.
Active listening and ability to follow instructions from Doctors and patient owners.
Organization skills to track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Commitment to client satisfaction.

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
Process cash, checks, charge-card payments, and credit-account payments.
Schedule clinic appointments in accordance with practice and Doctor preferences and support appropriate workflow.
Assist with updating client and patient files as needed.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client recalls from a call-back list.
Back up the computer system regularly as directed.
Perform and oversee the posting of daily business.
Welcome clients and patients warmly and support an excellent practice visit.
Answer incoming telephone calls using proper telephone etiquette.
Present clients with medications, instructions, new-client kits, and other take-home items.
Handle emergencies patiently and carefully, following established clinic policies and procedures.
Address client concerns calmly and appropriately, aiming for a satisfactory resolution.
Maintain veterinary medical records and accounts, and perform data entry, word processing, and mail services.