Client Service Representative at Village Animal Hospital

Village Animal Hospital • Lexington, KY

3d

About The Position

Village Animal Hospital is a local small-animal care clinic serving the greater Lexington area since 1970. The Client Service Representative (CSR) reports to the Practice Manager and provides clients with an exceptional experience during every interaction. The role combines client engagement and reception with administrative work, including maintaining records, tracking appointments, managing accounts, processing payments, data entry, word processing, and mail services. The CSR uses practical knowledge of clinic processes, visitor and patient-treatment rules, and veterinary records and terminology to support patient care and client satisfaction.

Requirements

• Ability to work weekends as required.
• High school diploma or equivalent.
• Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).

Nice To Haves

• Previous veterinary experience.
• References demonstrating client satisfaction.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and clinic procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, check, charge-card, and credit-account payments.
• Schedule clinic appointments according to practice and Doctor preferences while supporting appropriate workflow.
• Assist with updating client and patient files as needed.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client recalls from a callback list.
• Back up the computer system regularly as directed.
• Perform and oversee the posting of daily business.
• Welcome clients and patients warmly and support an excellent practice visit.
• Answer incoming telephone calls using proper telephone etiquette.
• Provide clients with medications, instructions, new-client kits, and other take-home items.
• Handle emergency situations with care and patience while following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working to ensure a satisfactory outcome.

Benefits

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED