Client Service Representative at Aspen Ridge Animal Hospital

Aspen Ridge Animal Hospital•Lakeside, AZ

About The Position

Aspen Ridge Animal Hospital is seeking a Client Service Representative (CSR) to provide clients with an exceptional experience during every interaction. Reporting to the Practice Manager, the CSR engages with clients and performs administrative work, including maintaining records and tracking appointments. The role manages reception, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. It requires practical knowledge of practice processes and services, basic rules and regulations related to visitors and animal patient treatment, and veterinary record requirements and terminology. The CSR is expected to demonstrate patience and compassion, collaborate effectively with doctors and teammates, communicate clearly, listen actively, stay organized while managing multiple patients and clients, and support high client satisfaction. Weekend work may be required. The stated pay range is $17.00–$17.50 per hour.

Requirements

Ability to work weekends as required.
High school diploma or equivalent.
Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
Process cash, check, charge card, and credit account payments.
Schedule clinic appointments in accordance with practice and doctor preferences and appropriate workflow.
Assist with updating client and patient files as needed.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client recalls from a call-back list.
Back up the computer system regularly as directed.
Perform and oversee posting of daily business.
Welcome clients and patients warmly and support an excellent practice visit experience.
Answer incoming calls using proper telephone etiquette.
Provide clients with medications, instructions, new-client kits, and other take-home items.
Handle emergencies carefully and patiently, following established clinic policies and procedures.
Address client concerns calmly and appropriately, working to ensure a satisfactory experience.
Coordinate actions with doctors and practice team members, provide timely feedback, and incorporate feedback.
Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.