Client Service Representative / Veterinary Receptionist
About The Position
Brown Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. In this fast-paced role, the representative creates exceptional client experiences, builds trust through compassionate service, manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about services. The ideal candidate is friendly, detail-oriented, highly organized, and comfortable in a team-focused customer service environment. This is a full-time position with a flexible schedule and availability needed Monday through Saturday, including two Saturdays per month. Compensation is $15–$17 per hour worked. Brown Animal Hospital’s mission is to treat clients as family and their pets as its own. The practice aims to treat clients and patients with respect, dignity, and compassion, and offers wellness plans, routine vaccinations, parasite prevention, dental procedures, and surgical procedures.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-phone-line system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Ability to accurately process payments and maintain financial records.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Saturday, including two Saturdays per month.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
Responsibilities
- Create welcoming, exceptional client experiences through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls and in-person client interactions.
- Provide clients with essential information about the hospital’s services.
- Accurately process payments and maintain financial records.
- Provide professional, compassionate service during routine and emotionally sensitive situations.
- Remain calm, professional, and solution-oriented during busy periods.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Employee Assistance Program (EAP)
- 401(k) with company match beginning in 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
