Client Service Representative / Veterinary Receptionist

Western Veterinary Partners • Park Ridge, IL

11d • $17 - $23 • Onsite

About The Position

Touhy Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced, full-time or part-time role focuses on creating exceptional client experiences and building trust through compassionate service. The representative manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services.

Touhy Animal Hospital is a five-DVM practice in Park Ridge, Illinois, providing personalized service and comprehensive veterinary care, from routine wellness exams to advanced surgical procedures. The hospital values communication and teamwork while serving a diverse community. Polish-speaking skills are a plus.

The stated pay range is $17–$23 per hour. The listed schedule needs are Tuesdays 8 a.m.–5 p.m., Thursdays 8 a.m.–7 p.m., Fridays 8 a.m.–5 p.m., and rotating Saturdays 8 a.m.–12 p.m. Part-time team members may be eligible for limited benefits under company policy and state law.

Requirements

• At least 1 year of experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-line phone system while assisting clients in person.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Strong organizational and time-management skills.
• Ability to accurately process payments and maintain financial records.
• Ability to remain calm, professional, and solution-oriented during busy periods.

Nice To Haves

• Previous veterinary receptionist or healthcare-related front-desk experience.
• Experience using veterinary practice management software; Pulse is especially preferred.
• Experience scheduling appointments and coordinating calendars.
• Polish-speaking skills.

Responsibilities

• Create welcoming, compassionate client experiences and build trust through service.
• Manage appointments and daily patient flow.
• Handle multi-line phone calls and in-person client interactions.
• Process transactions and maintain accurate financial records.
• Provide clients with essential information about hospital services.
• Coordinate calendars and appointments.

Benefits

• Medical, dental, and vision insurance for full-time team members.
• Life insurance and disability coverage.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Uniform allowance.
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed