Client Service Representative / Veterinary Receptionist
About The Position
Brown Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. This fast-paced, team-focused customer service role creates exceptional client experiences and builds trust through compassionate service. The position manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The role is full-time, with a flexible schedule and availability needed Monday through Saturday, including two Saturdays per month. Compensation is $15–$17 per hour for each hour worked. Brown Animal Hospital's mission is to treat clients like family and their pets as its own, with respect, dignity, and compassion. Its services include wellness plans, routine vaccinations, parasite prevention, dental procedures, and surgery.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Ability to accurately process payments and maintain financial records.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Saturday, including two Saturdays per month.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
Responsibilities
- Create welcoming, exceptional client experiences through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Provide clients with essential information about hospital services.
- Process payments accurately and maintain financial records.
- Remain calm, professional, and solution-oriented during busy periods and emotionally sensitive client interactions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match beginning in 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
