Client Service Coordinator
About The Position
SAGE Veterinary Centers – Redwood City is seeking a Client Service Coordinator to join our specialty and emergency hospital. As the Bay Area's premier provider of specialty and emergency veterinary care, we are committed to delivering compassionate, evidence-based medicine while providing an exceptional experience for every client and patient who walks through our doors. As the first and last impression of our hospital, the Client Service Coordinator plays a vital role in creating a welcoming, supportive environment while ensuring efficient front desk operations in a fast-paced specialty and emergency setting.
Requirements
- High school diploma or equivalent.
- Minimum one year of customer service experience; veterinary experience strongly preferred.
- At least one year of hospitality experience creating a welcoming client environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Compassion, empathy, and professionalism when working with pet owners.
- Strong computer skills, including Microsoft Word, Excel, and Outlook.
- Accurate data entry skills with a typing speed of 45+ words per minute.
- Proficiency using a 10-key calculator.
- Ability to maintain confidentiality and adapt quickly to changing priorities.
- A positive attitude, willingness to learn, and genuine passion for helping people and their pets.
Nice To Haves
- veterinary experience strongly preferred
Responsibilities
- Welcome clients and their pets with warmth, professionalism, and compassion.
- Provide reassurance and clear communication during emotionally stressful situations.
- Schedule appointments, procedures, and consultations while managing the hospital calendar.
- Answer multi-line phones and respond to client emails promptly and professionally.
- Provide accurate information regarding hospital services, procedures, and policies.
- Process patient check-in and check-out while maintaining accurate and confidential medical records.
- Calculate fees, process payments, prepare invoices, and support financial transactions.
- Communicate effectively with doctors, technicians, and clinical staff to ensure seamless patient care.
- Support efficient daily hospital operations and front desk workflow.
- Remain calm, organized, and solution-focused during emergency presentations.
- Direct clients appropriately and assist with hospital workflow as needed.
- Contribute to a positive, collaborative hospital culture focused on exceptional client service.
Benefits
- health insurance (medical, dental, vision)
- retirement benefits
- paid time off (including sick leave and vacation)
- short-term and long-term disability
- life insurance
- 401(k) with employer contribution
- paid vacation
- sick leave
- Medical, dental, vision, life, and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Three weeks of accrued paid time off
- Health and wellness resources
- Ongoing training, professional development, and career advancement opportunities within Ethos Veterinary Health
- Supportive, collaborative specialty and emergency hospital environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
