(Part-Time) Client Service Coordinator

Banfield Pet Hospital•Manassas, VA

6d•$18 - $23•Onsite

About The Position

The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephone and electronic communication. Essential Responsibilities and Tasks include living and exemplifying the Five Principles of Mars, Inc., resolving client problems by determining the cause of the issue, selecting and explaining the solution, and following up to ensure resolution. The role also involves recommending potential products or services by recognizing and analyzing client needs, contributing to team effort by accomplishing related results, and managing a high volume of incoming client requests via telephone, email, and web chat. Other job duties may be assigned.

Requirements

High School diploma/GED is required.
Minimum of one year of relevant customer service and/or call center experience is required.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively
Strong client contact handling skills and active listening.

Nice To Haves

Associate's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
Recommend potential products or services by recognizing and analyzing client needs.
Contribute to team effort by accomplishing related results (personal metrics).
Manage high volume of incoming client requests via telephone, email, and web chat.
Other job duties as assigned.