Client Service Coordinator

BDA•Indianapolis, IN

21d•$50,000 - $52,000•Hybrid

About The Position

The Client Service Coordinator (CSC) supports global Account Managers in executing branded merchandise programs across multiple markets. The role coordinates product sourcing, pricing, quoting, order processing, and delivery tracking to meet the needs of international clients. It works behind the scenes while maintaining visibility into client needs, brand strategy, and service expectations, and collaborates with vendors, internal teams, and Account Managers to support profitability and high service levels. The position suits detail-oriented, creative professionals with relevant sales support, purchasing, merchandising, or account coordination experience who are interested in developing their careers and may aspire to transition into sales. Candidates must live within commuting distance of the Indianapolis, Indiana office. The schedule is flexible onsite, with four days per week in the office and one day working from home.

Requirements

At least 2 years of experience in sales coordination, account management, or purchasing; experience in BPO, e-commerce, retail, or merchandising is preferred.
Strong communication skills for working with clients, vendors, and internal teams across different time zones and regions.
Strong analytical and organizational skills and high attention to detail.
Project management skills, including the ability to handle multiple orders, deadlines, and priorities efficiently.
Proficiency in creating reports and presentations.
Must live within a commutable distance of the Indianapolis, Indiana office.

Nice To Haves

Customer service, vendor negotiation, or procurement experience.
Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools.
Knowledge of branded merchandise, promotional products, or supply chain management.
Bachelor’s degree in business, Marketing, or a related field; preferred but not required.

Responsibilities

Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
Prepare and manage sales proposals, quotations, and cost analysis reports.
Process and track global orders from initial request through final delivery, ensuring details are accurate.
Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.
Maintain order status reports, sales records, and inventory tracking for multiple markets.
Use Excel features such as Pivot Tables and VLOOKUP to analyze order trends, profitability, and operational efficiency.
Provide Account Managers and leadership with regular updates on order progress, challenges, and client feedback.
Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to support seamless execution.
Identify risks and troubleshoot order fulfillment, vendor management, and client satisfaction issues.
Adapt to changing priorities and market demands while maintaining service standards across multiple global accounts.