Client Service Coordinator

Banfield Pet Hospital•Henrietta, NY

61d•$15 - $20•Onsite

About The Position

This role is responsible for providing professional, efficient, and exceptional service to clients and their pets. The Client Service Coordinator actively recruits new clients by promoting hospital services and manages the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. A key aspect of this role is maximizing the number of pets seen by the hospital team through an efficiently run hospital, supporting the needs of wellness plan clients. Responsibilities include welcoming clients, ensuring their comfort, educating them about their pet's health, and assisting with documentation, pet information entry, and identification. The role also involves assisting outgoing clients with instructions, information, and invoices, dispensing medications, selling retail products, and scheduling future appointments. Financial management, including maintaining accurate balances and performing opening/closing procedures, is also a part of the job. Administrative functions are required as needed, along with other assigned duties.

Requirements

Leadership
Customer Focus
Peer Relationships
Integrity & Trust

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.