Client Service Coordinator

AccentCare, Inc. • Houston, TX

5d • Onsite

About The Position

The Client Service Coordinator / Personal Care Services role is a full-time position based at the North Houston Office. This role serves as a Scheduler/Client Service Coordinator, responsible for daily EVV and payroll functions, processing and communicating authorization and schedule changes, coordinating Care Partner teams, and resolving payroll and billing questions. The position also acts as a liaison for Field Supervisors with payer Case Management teams, supports recruiting and onboarding, schedules and monitors client visits, and assists with staff training.

Requirements

• High School or GED required.
• Associate degree preferred
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities

• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager
• Functions as liaison for Field Supervisors in communication with payer Case Management teams
• Supports recruiting and onboarding needs of team
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED