Client Service Coordinator

AccentCare, Inc. • Riverside, CA

10d • Onsite

About The Position

The Client Service Coordinator supports daily personal care services operations in an office-based role in Riverside. The position provides primary support for electronic visit verification (EVV) and payroll functions, coordinates authorization and schedule changes, and helps ensure client satisfaction and expected staffing fill rates. The coordinator also researches payroll and billing questions under the direction of the Client Service Manager, supports field supervisors and payer case management teams, assists with recruiting, onboarding, and training, and schedules and monitors required client visits by field supervisors.

Requirements

• High school diploma or GED required.

Nice To Haves

• Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Provide primary support for daily EVV and payroll functions.
• Process and communicate authorization and schedule changes to support coordination of service and client satisfaction.
• Coordinate utilization of Care Partner teams to meet fill rate expectations.
• Research and resolve payroll and billing questions under the direction of the Client Service Manager.
• Liaise with Field Supervisors in communication with payer Case Management teams.
• Support recruiting and onboarding needs of the team.
• Schedule, monitor, and report all required client visits by Field Supervisor.
• Assist the Client Service Manager with presenting staff training on program requirements to newly hired and current office employees.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Employee assistance program.
• Pet insurance.
• Access to Calm, a meditation, sleep, and relaxation app.
• Programs to celebrate employee achievements, milestones, and fellow employees.
• Company store credit for the first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED