Client Service Coordinator I

ACERTUS • Saint Louis, MO

19d • $21 - $23

About The Position

The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and helping ensure consistent service delivery across assigned accounts. The role is intended for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. It works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience.

The schedule is Monday through Friday, 10:00 a.m. to 6:30 p.m. Compensation is $21–$23 per hour, and the position offers a $500 sign-on bonus. The work environment is a general office with moderate noise levels. The role involves regular computer and telephone use and the physical activities described in the physical abilities section.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office programs and other general office equipment.
• Strong organization, attention to detail, and accuracy.
• Excellent verbal and written communication skills.
• Ability to deliver exceptional customer service.
• Positive attitude and ability to work as a team player.
• Ability to multitask and work independently.
• Intermediate-level data entry skills.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Nice To Haves

• Associate's degree in business or a related field.
• Some experience with order entry or a similar administrative role, preferably in transportation or logistics.
• Some customer service experience.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Follow standard operating procedures, customer requirements, and service expectations.
• Escalate service risks, delays, and operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across transportation management systems, workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management.
• Assist with basic customer inquiries and communications regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.
• Perform additional duties as assigned to support business needs.

Benefits

• Medical, dental, and vision coverage.
• Voluntary life and disability coverage, accident insurance, critical illness insurance, and hospital indemnity.
• Company-paid basic life insurance and long-term disability.
• Company-paid time off (PTO).
• Seven company-paid holidays and one floating holiday.
• 401(k) with company match.
• Tuition reimbursement.
• Financial wellness resources, retirement planning, and legal services.
• Employee discount programs.
• Complimentary Grubhub+ membership.
• Casual dress code.
• $500 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED