Front Desk Client Services Associate (PT) - Wellness

IV Nutrition•Eagle, ID

2d•Onsite

About The Position

IV Nutrition is hiring a Client Service Associate (CSA) for its clinic in Eagle, Idaho. The CSA serves as a welcoming first point of contact for clients and helps deliver an exceptional, personalized clinic experience. The role combines hospitality, customer service, sales, client retention, administrative and operational support, wellness preparation, and local marketing and social media activities. The CSA supports the Clinic Director and Assistant Clinic Director with daily clinic operations, client communication, membership and service sales, and efforts to build client loyalty and clinic visibility. The position suits an energetic, personable, organized, and dependable person who enjoys working with clients in a fast-paced, team-oriented wellness environment.

Requirements

High school diploma or GED.
Outstanding customer service and hospitality skills.
Strong communication and relationship-building abilities.
Comfort discussing services, memberships, and wellness offerings, and confidence in sales and client education conversations.
Positive, outgoing, and professional demeanor.
Strong attention to detail, organizational skills, and time management.
Ability to multitask in a fast-paced environment.
Dependability, self-motivation, accountability, and a team-oriented mindset.
Problem-solving and conflict-resolution skills.
Passion for health, wellness, and helping others.
Comfort using social media platforms such as Instagram, Facebook, and TikTok.
Creative mindset and an eye for engaging content and client experiences.
Strong written communication skills for social media captions and client engagement.
Comfort taking photos and videos in a professional business environment.
Basic computer proficiency.
Ability to stand, walk, and move throughout the clinic during shifts.

Nice To Haves

Associate's degree.
Customer service, hospitality, retail, wellness, fitness, medical office, spa, or sales experience.
Membership sales, client retention, or service-based sales experience.
Experience in a fast-paced, customer-facing environment.
Experience with scheduling software and point-of-sale systems.
Experience with Microsoft Office and Google Workspace.

Responsibilities

Create a warm, welcoming, and professional environment; greet clients, manage check-in, escort clients through the clinic experience, answer questions, and help clients feel comfortable.
Provide hospitality items such as blankets, water, refreshments, tea or coffee, snacks, and other comfort items.
Anticipate client needs, personalize visits, build relationships that encourage repeat visits and referrals, and address or escalate client concerns appropriately.
Conduct post-visit follow-up calls, texts, and outreach; assist with membership renewals, retention initiatives, re-engagement of inactive clients, satisfaction surveys, and feedback collection.
Maintain client communication and engagement, and record client preferences and notes to personalize future visits.
Educate clients about services, memberships, packages, and wellness offerings; recommend services based on client interests and goals.
Assist with membership enrollments and package sales, promote offers and events, support clinic sales goals, and encourage repeat business and client loyalty.
Check clients in and out, schedule and confirm appointments, answer calls, emails, and inquiries, process payments, and maintain accurate transaction records.
Maintain client records and documentation in company systems; assist with opening and closing procedures and other daily administrative and operational tasks.
Keep the reception area, treatment rooms, and client areas clean, organized, and professional; stock hospitality items, beverages, snacks, and supplies.
Obtain basic client information as directed by clinic protocols and perform permitted non-clinical support activities, including vital sign collection and urinalysis sample collection and processing, where allowed by company policy and state regulations.
Prepare treatment areas and assist clinical staff with client comfort and workflow coordination.
Support the Clinic Director and Assistant Clinic Director, collaborate with clinical and non-clinical colleagues, contribute to a positive client-focused culture, and participate in training and professional development.
Assist with creating and posting content to approved social media platforms, including Instagram, Facebook, and TikTok.
Capture clinic, event, promotion, product, and client-experience photos and videos with appropriate client consent and in accordance with company guidelines.
Promote memberships, offers, events, and wellness campaigns through social media and in-clinic marketing; engage with followers as directed by company guidelines.
Help maintain a consistent, professional brand presence and identify content opportunities and local marketing initiatives with clinic leadership.
Assist with community outreach, partnerships, promotional activities, corporate marketing campaigns, and client reviews, testimonials, referrals, and social media engagement.
Monitor and communicate local trends, client feedback, and community engagement opportunities to clinic leadership.