Client Retention Representative (B2B Sales) - Boston, MA

Universal Energy Solutions•Boston, MA

10h•$65,000 - $90,000•Onsite

About The Position

Universal Energy Solutions is hiring full-time Client Retention Representatives for its Boston team. Representatives work directly with business owners to review electricity and natural gas supply plans, introduce competitive supplier options, and recommend solutions that meet business needs. The role focuses on supporting existing customer relationships while developing new business and growing a portfolio of commercial accounts. Renewals and ongoing customer relationships can generate recurring income through residual commissions. The workday begins at the office with team connection, preparation, and follow-up with existing accounts before representatives head into an assigned territory. They meet face-to-face with local business owners and decision-makers, review energy plans, identify potential cost savings, and support customers with renewals and ongoing energy needs. Representatives travel throughout an assigned territory, typically within a 30-mile radius of the office, and develop new business between customer appointments. The company provides paid, hands-on training in the industry, products, client management process, and portfolio development, along with coaching, mentorship, and professional development. Advancement opportunities into management are available. Compensation includes commissions on new accounts, residual commissions on managed accounts, weekly commission payments, and additional performance-based incentives and bonuses. Typical first-year on-target earnings are $65,000–$90,000, and top performers may earn $125,000 or more. Health benefits are available after eligibility requirements are met.

Requirements

Minimum of 2 years of related sales experience.
Valid driver’s license.
Reliable personal vehicle.
Authorized to work in the United States.
Strong communication and interpersonal skills.
Comfortable meeting with business owners face-to-face.

Nice To Haves

Previous experience in sales, customer service, retail, hospitality, or another customer-facing role.
Self-motivated, with strong communication and organizational skills.
Prior knowledge and experience in the deregulated energy field.

Responsibilities

Build lasting relationships with existing commercial customers.
Meet face-to-face with local business owners and decision-makers.
Review customers’ current electricity and natural gas supply plans.
Help businesses identify opportunities to reduce energy costs.
Recommend energy supplier options based on each customer’s needs.
Support customers through future renewals and ongoing energy needs.
Develop new business opportunities between customer appointments.
Build and grow a portfolio of commercial accounts.
Travel throughout an assigned territory, typically within a 30-mile radius of the office.
Follow up with existing customer accounts and prepare for the workday at the office.