Client Retention Representative (B2B Sales) - Cleveland, OH

Universal Energy Solutions • Cleveland, OH

6d

About The Position

Universal Energy Solutions is hiring full-time Client Retention Representatives for its Cleveland team, serving businesses throughout the Greater Akron area. The role works directly with business owners to review electricity and natural gas supply plans, present competitive supplier options, and recommend solutions suited to each business. Representatives primarily support existing customer relationships while developing new business and growing a portfolio of commercial accounts. Customer renewals and long-term relationships can generate recurring income through residual commissions.

The workday begins at the office with team check-ins, preparation, and follow-up with existing accounts before representatives head into an assigned territory, typically within a 30-mile radius. Representatives meet business owners face-to-face, manage their daily productivity, and develop opportunities between customer appointments.

Two compensation paths are offered: weekly base pay with capped Tier 1 commissions on new accounts, or commission-only compensation with uncapped Tier 2 commissions on new accounts and eligibility for residual commissions on managed and retained accounts. The posting gives a typical on-target earnings range of $65,000–$90,000 and states that health benefits are available after eligibility requirements are met. Paid hands-on training, coaching, mentorship, and advancement opportunities are also offered.

Requirements

• At least 2 years of related sales experience.
• Valid driver’s license.
• Reliable personal vehicle.
• Authorized to work in the United States.
• Strong communication and interpersonal skills.
• Comfort meeting with business owners face-to-face.

Nice To Haves

• Previous experience in sales, customer service, retail, hospitality, or another customer-facing role.
• Self-motivation and strong communication and organizational skills.
• Prior knowledge and experience in the deregulated energy field.

Responsibilities

• Build lasting relationships with existing commercial customers.
• Meet face-to-face with local business owners and decision-makers.
• Review customers’ current electricity and natural gas supply plans.
• Help businesses identify opportunities to reduce energy costs.
• Recommend energy supplier options based on each customer’s needs.
• Support customers through future renewals and ongoing energy needs.
• Develop new business opportunities between customer appointments.
• Build and grow a portfolio of commercial accounts.
• Travel throughout an assigned territory, typically within a 30-mile radius of the office.
• Follow up with existing customer accounts and prepare for the day from the office.

Benefits

• Paid training.
• Weekly commission payments.
• Additional performance-based incentives and bonuses.
• Hands-on training from experienced mentors.
• Ongoing career coaching.
• Advancement opportunities into management positions.
• Health benefits after eligibility requirements are met.
• Team-oriented work environment.
• Residual commission eligibility on accounts representatives manage and retain under the commission-only compensation path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed