Client Retention Representative (B2B Sales) - Baltimore, MD
About The Position
Universal Energy Solutions is hiring full-time Client Retention Representatives for its Baltimore team, serving businesses throughout the Greater Baltimore area. Representatives work directly with business owners to review electricity and natural gas supply plans, present competitive supplier options, and recommend solutions suited to each business. The role focuses on supporting existing customer relationships while developing new business and growing a portfolio of commercial accounts. Representatives can earn commissions on new accounts and residual commissions on managed accounts, including through renewals. The workday begins at the office with team connection and account follow-up, followed by work in an assigned territory. Representatives meet business owners face-to-face, help identify energy-cost savings opportunities, and support customers with renewals and ongoing energy needs. The role includes travel, typically within a 30-mile radius of the office. Paid, hands-on training, coaching, mentorship, and professional development are provided, with opportunities to advance into management.
Requirements
- Minimum of 2 years of related sales experience.
- Valid driver’s license.
- Reliable personal vehicle.
- Authorized to work in the United States.
- Strong communication and interpersonal skills.
- Comfortable meeting with business owners face-to-face.
Nice To Haves
- Previous experience in sales, customer service, retail, hospitality, or another customer-facing role.
- Self-motivated with strong communication and organizational skills.
- Prior knowledge and experience in the deregulated energy field.
Responsibilities
- Build lasting relationships with existing commercial customers.
- Meet face-to-face with local business owners and decision-makers.
- Review customers’ current electricity and natural gas supply plans.
- Help businesses identify opportunities to reduce energy costs.
- Recommend energy supplier options based on each customer’s needs.
- Support customers through future renewals and ongoing energy needs.
- Develop new business opportunities between customer appointments.
- Build and grow a portfolio of commercial accounts.
- Travel throughout an assigned territory, typically within a 30-mile radius of the office.
Benefits
- Paid hands-on training.
- Commission paid weekly.
- Additional performance-based incentives and bonuses.
- Health benefits after eligibility requirements are met.
- Ongoing career coaching, mentorship, and professional development.
- Advancement opportunities into management positions.
- Residual commissions on existing accounts managed by the representative.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
