Client Retention Representative (B2B Sales) - Cleveland, OH
About The Position
Universal Energy Solutions is hiring full-time Client Retention Representatives for its Cleveland team, serving businesses throughout the Greater Akron area. The role focuses on building and maintaining commercial customer relationships, reviewing electricity and natural gas supply plans, presenting competitive supplier options, and recommending solutions suited to each business. Representatives primarily support existing customers while also developing new business and growing a portfolio of commercial accounts that can generate recurring income through renewals and residual commissions. The workday begins at the office with team coordination and follow-up on existing accounts, followed by work in an assigned territory. Representatives meet face-to-face with business owners and decision-makers, help identify opportunities to lower energy costs, support customers through renewals, and develop new business. Travel is typically within a 30-mile radius of the office. The company offers paid hands-on training, career coaching, mentorship, and opportunities to advance into management. Compensation paths include base pay plus capped Tier 1 commissions on new accounts, or commission-only compensation with uncapped Tier 2 commissions on new accounts and eligibility for residual commissions on retained accounts. The posting states typical on-target earnings of $65,000–$90,000, with many Account Managers averaging $70,000 in their first year; top performers have historically earned over $100,000 in their first year. Commission is paid weekly, and additional performance-based incentives and bonuses are offered. Health benefits are available after eligibility requirements are met.
Requirements
- Minimum of 2 years of related sales experience.
- Valid driver’s license.
- Reliable personal vehicle.
- Authorized to work in the United States.
- Strong communication and interpersonal skills.
- Comfortable meeting with business owners face-to-face.
Nice To Haves
- Previous experience in sales, customer service, retail, hospitality, or another customer-facing role.
- Self-motivation and strong communication and organizational skills.
- Prior knowledge and experience in the deregulated energy field.
Responsibilities
- Build lasting relationships with existing commercial customers.
- Meet face-to-face with local business owners and decision-makers.
- Review customers’ current electricity and natural gas supply plans.
- Help businesses identify opportunities to reduce their energy costs.
- Recommend energy supplier options based on each customer’s needs.
- Support customers through future renewals and ongoing energy needs.
- Develop new business opportunities between customer appointments.
- Build and grow a portfolio of commercial accounts.
- Travel throughout an assigned territory, typically within a 30-mile radius of the office.
- Follow up with existing customer accounts before heading into the assigned territory.
Benefits
- Paid hands-on training.
- Weekly commission payments.
- Additional performance-based incentives and bonuses.
- Ongoing career coaching and mentorship.
- Advancement opportunities into management positions.
- Health benefits after eligibility requirements are met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
