Client Retention Representative (B2B Sales) - Boston, MA

Universal Energy Solutions • Boston, MA

2d • Onsite

About The Position

Universal Energy Solutions is hiring full-time Client Retention Representatives for its Boston team. Representatives work directly with business owners to review electricity and natural gas supply plans, present competitive supplier options, and recommend solutions that fit each business’s needs. The role focuses primarily on maintaining existing customer relationships while also developing new business and growing a portfolio of commercial accounts. The portfolio may generate recurring income through customer renewals and residual commissions.

The workday starts at the office with team connection, preparation, and follow-up on existing customer accounts, followed by work in an assigned territory. Representatives meet face-to-face with local business owners and decision-makers, review energy plans, identify potential cost savings, recommend supplier options, support customers’ ongoing needs and renewals, and develop business between appointments. Territory travel is typically within a 30-mile radius of the office.

Compensation is performance-based and includes commissions on new accounts, residual commissions on managed existing accounts, and opportunities for increased earnings as the portfolio grows. Typical first-year on-target earnings are $65,000–$90,000; top performers may earn $125,000 or more. The company provides paid hands-on training, continued coaching and mentorship, professional development, and potential advancement into management. Health benefits are available after eligibility requirements are met.

Requirements

• At least 2 years of related sales experience.
• Valid driver’s license.
• Reliable personal vehicle.
• Authorization to work in the United States.
• Strong communication and interpersonal skills.
• Comfort meeting with business owners face-to-face.

Nice To Haves

• Previous experience in sales, customer service, retail, hospitality, or another customer-facing role.
• Self-motivation and strong communication and organizational skills.
• Prior knowledge and experience in the deregulated energy field.

Responsibilities

• Build lasting relationships with existing commercial customers.
• Meet face-to-face with local business owners and decision-makers.
• Review customers’ current electricity and natural gas supply plans.
• Help businesses identify opportunities to reduce energy costs.
• Recommend energy supplier options based on each customer’s needs.
• Support customers through future renewals and ongoing energy needs.
• Develop new business opportunities between customer appointments.
• Build and grow a portfolio of commercial accounts.
• Travel throughout an assigned territory, typically within a 30-mile radius of the office.
• Follow up with existing customer accounts and prepare for the workday at the office.

Benefits

• Paid hands-on training.
• Commission paid weekly.
• Additional performance-based incentives and bonuses.
• Ongoing career coaching and mentorship.
• Professional development.
• Advancement opportunities into management positions.
• Health benefits after eligibility requirements are met.
• Team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed