Client Project Coordinator 1

Pace Analytical Services • Huntersville, NC

2d • Onsite

About The Position

The Client Project Coordinator provides administrative support to the Project Management Team and serves as a liaison between project management and sample receiving/log-in to help intake and manage client work. The role supports successful project setup by coordinating client needs, maintaining project documentation and information, and directing requests to the appropriate project manager.

The position works Monday through Friday, 8:00 AM to 5:00 PM, with up to one hour of unpaid lunch. Compensation is $18 per hour. Work is performed in an office setting.

Requirements

• Bachelor's degree in business administration, chemistry, biology, or a closely related field and one year of customer service experience, or an equivalent combination of education, training, and experience.
• Knowledge of customer service principles, practices, and techniques.
• Knowledge of computer applications and systems related to the work.
• Ability to work with individuals from varied socioeconomic, ethnic, and cultural backgrounds, including in occasionally confrontational or strained interactions.
• Correct business English, including spelling, grammar, and punctuation.
• Ability to provide professional-level customer service in a variety of markets.
• Ability to train others in work-related policies and procedures.
• Ability to prepare functional reports, correspondence, and other written materials.
• Ability to use initiative and independent judgment within established organizational and department guidelines.
• Ability to use tact, discretion, and prudence in work-related interactions.
• Ability to contribute effectively to team or work-unit goals, objectives, and activities.
• Ability to establish and maintain effective working relationships.
• Mobility to work in an office setting and use standard office equipment; stamina to sit for extended periods; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or by telephone.

Responsibilities

• Oversee, review, complete, and process project management forms, documents, databases, and related materials and information.
• Act as a liaison regarding client project needs and provide guidance and suggested actions to the Pace team to support successful project setup.
• Direct client calls and requests to the appropriate project manager for follow-up.
• Schedule and enter bottle orders into the container order system based on clients' sample needs.
• Review the login dashboard and update information and confirmations as necessary.
• Assist with developing or participating in project management or cross-functional project or program objectives, including proposed budgets, timelines, materials, personnel, and other requirements.
• Interpret and apply department policies and procedures, and assist with applicable laws, rules, and regulations, seeking guidance as needed.
• Contribute suggestions and participate as an active member of a work team to improve department service and efficiency.
• Promote Pace's mission through courteous, cooperative interactions with customers and staff and support a harmonious and effective workplace.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan with immediate 100% vesting in the employer match
• Life insurance
• Disability benefits
• Voluntary benefits
• Paid holidays, sick days, and vacation days
• Health savings account (HSA)
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance Program
• Parental leave
• Optional legal coverage
• Identity theft coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level