Client Project Manager 1

Pace Analytical Services•Mount Juliet, TN

About The Position

The Client Project Manager owns environmental projects end to end, ensuring samples are collected, analyzed, documented, and reported in full conformance with client requirements. The role supports projects representing up to $2 million in revenue, depending on experience, client assignments, and business needs, while providing technical and customer-focused service. The position onboards and trains new clients, maintains client relationships, monitors sample progress and project timelines, and coordinates with laboratory departments, sales, and operations to deliver projects successfully. It also manages project communication and closeout, addresses issues and client concerns, and contributes to client retention, growth, and continuous improvement. The role is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $45,000–$50,000 per year; the final offer may vary based on geographic location, experience, education, skills, internal equity, market conditions, budget, and organizational guidelines.

Requirements

Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience.
Two years of customer service or client-facing experience.
Strong organizational and time-management skills, including the ability to manage multiple projects and priorities.
Excellent communication skills and the ability to engage effectively with clients and internal stakeholders.
Ability to build and maintain strong client relationships.
Problem-solving ability, including identifying issues and driving solutions.
High attention to detail and a focus on accuracy and quality.

Responsibilities

Onboard new clients by providing training on products and services and accurately setting up client data and profiles in LIMS.
Build and maintain long-term client relationships; act as the primary contact for client inquiries, concerns, and escalations.
Conduct regular client check-ins, assess satisfaction, and proactively address client needs.
Monitor sample progress through the laboratory and ensure project timelines remain on track.
Coordinate with laboratory departments to support timely project execution and resolve issues.
Educate and train clients on products and services to maximize utilization.
Monitor client health, identify potential churn risks, and develop retention and renewal strategies with sales and operations.
Identify upselling and cross-selling opportunities and share them with sales and operations.
Lead project planning and timing with laboratory operations, sales, and clients; ensure accurate LIMS setup, correct pricing, and clear communication.
Identify, track, and promptly resolve project issues.
Ensure deliverables meet quality standards and client requirements, and use feedback to drive continuous improvement.
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and closeout activities such as deliverables, client satisfaction, and invoicing.
Suggest and participate in efforts to improve departmental efficiency.
Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff.