Client Patient Coordinator, Surgery

Ethos Veterinary Health•Austin, TX

5d•$22 - $25•Onsite

About The Position

Austin Veterinary Emergency & Specialty (AVES) is hiring a Client Patient Coordinator to help coordinate high-quality care for patients throughout their referral journey. The coordinator serves as a liaison among clients, referring veterinarians, and internal medical teams, coordinating care with empathy, efficiency, and accuracy in a fast-paced veterinary clinical setting. The role supports the Surgery department by managing appointments and communications, preparing records and referral documentation, and handling administrative tasks for practitioners. The position is full-time, with the schedule to be determined. Compensation is $22–$24.50 per hour, based on experience.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a customer service role.
Fluent English speaking and reading skills.
Team-oriented approach and willingness to promote trust, collaboration, and a positive work environment.
Adaptability and willingness to go the extra mile for the patient and client experience.

Nice To Haves

At least 2 years of experience in a veterinary role providing client service and patient care in an emergency or specialty hospital.
Fluency in multiple languages.

Responsibilities

Manage and coordinate daily appointment schedules for doctors to support efficient use of time and smooth workflow.
Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs professionally and compassionately.
Monitor and respond to client emails, confirm upcoming appointments, and provide necessary instructions.
Provide outstanding client service while supporting a Fear Free environment for patients and owners.
Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams.
Assist practitioners with administrative tasks so doctors can focus on medical care.
Prepare medical records, confirm referral documentation, and ensure required information is available before appointments.
Apply strong multitasking and time-management skills in a fast-paced clinical setting.
Approach tasks with a positive, solution-oriented attitude and provide additional support to clients and the care team as needed.
Collaborate with specialists and support staff to improve workflow and patient outcomes.
Uphold confidentiality, professionalism, and attention to detail.